Careers at ECI Technology

Reports to: Senior Director of Global Technical Services

Core responsibilities

• Manage a team of Field Service Engineers to ensure timely and effective installations, preventative maintenance, and remedial repair maintenance on complex electromechanical semiconductor capital equipment at west coast customer locations.
• Be a hands-on manager and perform installations, preventative maintenance, and troubleshoot equipment as well.
• Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality. Manage escalation issues and prepare deeply for customer meetings.
• Develop action plans for problem resolution and present to internal and external customers.
• Develop improvements for processes, hardware, and software for continuous improvement of the company’s equipment/business operation.
• Ensure FSE’s work closely with the sales team and complete a facility detail form for new systems to ensure ECI equipment complies with assigned location/space requirements at FAB.
• Ensure FSE’s complete detailed Field Service Reports and submit to management in a timely manner.
• Document issues that cannot immediately be resolved at the customer site by using the appropriate format.

Qualifications

• 7 + years field service/customer support experience of sophisticated, complex precision equipment.
• Prior lead or management experience is strongly preferred.
• Bachelor’s degree in chemical engineering, electrical/electronic mechanical engineering.
• Must possess strong troubleshooting techniques in repairing complex microprocessor-controlled electromechanical systems.
• Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
• Outstanding and extremely professional customer service skills.
• Ability to work with hand tools.
• Knowledge in any of the following areas is a PLUS: Experience working in a FAB facility, closed-loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safely requirements, or practices.
• Military experience is also a plus.
• International and domestic travel required.

Submit your resume

Location: Oregon

Reports to: West Coast FSE Manager

Core responsibilities

• Perform installations, preventative maintenance, and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations.
• Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
• Develop action plans for problem resolution and present them to internal and external customers.
• Develop improvements for processes, hardware, and software for continuous improvement of the company’s equipment/business operation.
• Complete detailed Field Service Reports and submits them to management in a timely manner.
• Document issues that cannot immediately be resolved at a customer site by using the appropriate format.
• Develop product upgrades and create upgrade procedures for the customer in the field.
• Build prototypes.
• Additional duties as assigned.

Qualifications

• 5 + years of field service/customer support experience of sophisticated, complex precision equipment.
• Bachelor’s degree in chemical engineering, electrical/electronic mechanical engineering.
• Must possess basic troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems.
• Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
• Outstanding and extremely professional customer service skills.
• Ability to work with hand tools.
• Knowledge in any of the following areas is a PLUS: Experience working in a FAB facility, closed-loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safely requirements or practices.
• Military experience is also a plus.
• International and domestic travel required.

Submit your resume

Location: Oregon

Reports to: Manager of Global Technical Support

Core responsibilities

• Perform installations, preventative maintenance, and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations.
• Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
• Develop action plans for problem resolution and present them to internal and external customers.
• Develop improvements for processes, hardware, and software for continuous improvement of the company’s equipment/business operation.
• Support ECI’s local sales team by providing ECI HQ the complete facility detail required for new systems installations from our customers during the RFQ and the final order phases to ensure compliance with assigned location/space/safety requirements at the FAB.
• Complete detailed Field Service Reports and submits them to management in a timely manner.
• Document issues that cannot immediately be resolved at the customer site by using the appropriate format.
• Develop product upgrades and create upgrade procedures for the customer in the field.
• Build prototypes.
• Additional duties as assigned.

Qualifications

• 5 + years field service/customer support experience of sophisticated, complex precision equipment.
• Bachelor’s degree in chemical engineering, electrical/electronic mechanical engineering.
• Must possess basic troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems.
• Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
• Outstanding and extremely professional customer service skills.
• Ability to work with hand tools.
• Knowledge in any of the following areas is a PLUS: Experience working in a FAB facility, closed-loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safely requirements, or practices.
• Military experience is also a plus.
• International and domestic travel required.

Submit your resume

Location: Totowa, New Jersey Office Location

Reports to: Senior Quality Engineer

Core responsibilities

• Guarantee product compliance with company and customer standards. Able to locate key data as per drawings or design
• Perform and create Failure Analysis Procedure/Test Procedure
• Write quality procedures/Write laboratory documents
• Prepare protocols/procedures for testing components and completed product
• Investigate manufacturing/assembly process and coordinate efforts to correct any issues or deviations found
• Perform Quality training
• Review and coordinate all necessary changes performed by service/other departments. Create and follow up on all ECNs generated by these changes.
• Manage Supplier Requests for Deviation (SRD) with customers
  • Work with vendors to create solutions with customers’ requirements
• Manage quality-related communications from customer/vendors
• Ensure that quality-related communications from service and sales are coordinated properly through the organization
• Maintain statistics and reports on rejected material,  failures, returns, open SRDs
• Create, maintain, and document records of production changes made on the floor
• Maintained and ensure that Redline changes on the production floor are communicated back to the proper Engineering department
• Design Test fixtures for PCB Testing, cable inspection
• Inspect Configuration of I/O boards
• Inspect software configurations for hardware to software
• Troubleshoot electrical wiring assemblies

Qualifications

• BS degree in Electrical Engineering (EE), Electrical Computer Engineering Technology (ECET) or Mechanical Engineering (ME), Mechanical engineering Technology (MET) (Electrical would be the first preference).
• Will consider relevant job experience in lieu of degree

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Location: Totowa, NJ

Reports to: Senior Systems Administrator

Core responsibilities

• Member of the IT department supporting systems and networks for ECI Technology users in the US and overseas
• Maintaining and upgrading Windows-based systems and systems backups
• Respond to queries, run diagnostic programs, isolate problem(s), and determine and implement solutions

Job duties

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Train computer users
• Promptly respond to phone calls and email messages for users seeking help
• Ask questions to determine the nature of the problem
• Install, modify, and repair computer hardware and software
• Install and configure IP phones
• Clean up computers from malicious software
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Wireless Networks (WLAN) and other systems
• Install computer peripherals for users
• Follow up with customers to ensure the issue has been resolved
• Gain feedback from customers about computer usage
• Run reports to determine malfunctions that continue to occur

Qualifications

• Bachelor’s degree in Information Technology or Computer Science
• 1+ years of experience as a Windows Helpdesk Specialist
• Good analytical and communications skills

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Location: Totowa, NJ

Reports to: Manager of Production

Core responsibilities

• Electromechanical assembly of computer-based instrumentation machinery with an emphasis on wiring, assembling, sub-assembling, and testing complete systems
• Ability to understand various wiring requirements for communication connections within the machine (HW) environment
• Soldering and crimping of small intricate connector and wire assemblies
• Ability to perform re-work, test, and calibration of complete systems
• Must be able to read blueprints, schematics, wiring diagrams, and technical orders

Qualifications

• Bachelor, Associate, or technical degree in EE or electronics required
• 3 + years hands-on working experience in electromechanical assembly of sophisticated/complex systems
• Strong attention to detail is essential
• Verifiable Hands-on experience working with control wiring, boards, sensors, computer hardware, and software

Submit your resume