Reports to: Manager of Global Technical Support

Core responsibilities

• Complete repairs and test complex microprocessor-controlled electromechanical systems performance to customer satisfaction
• Repair, build, test, and implement upgrade kits
• Create procedures and other related documentation for customers in the field
• Coordinate multiple projects and customer issues in a timely manner
• Prepare action plans for problem resolution

Qualifications

• Technical support background is required with installations, preventative maintenance, and remedial repair on complex electro-mechanical equipment
• Experience with final assembly, test or quality control technical support with closed-loop communication controls, electro-mechanical controls, and microprocessors based controls, software configuration, computer network architecture
• Must possess the ability to interpret electronic schematics and mechanical drawings
• bachelor’s or Associates degree in electrical or mechanical engineering
• Willing to travel to customer locations (up to 20% now, >50% in future)

Location: Totowa, New Jersey Office Location