Careers at ECI Technology

Reports to: Manager of Global Technical Support

Core responsibilities

• Perform installations, preventative maintenance, and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations.
• Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
• Develop action plans for problem resolution and present them to internal and external customers.
• Develop improvements for processes, hardware, and software for continuous improvement of the company’s equipment/business operation.
• Support ECI’s local sales team by providing ECI HQ the complete facility detail required for new systems installations from our customers during the RFQ and the final order phases to ensure compliance with assigned location/space/safety requirements at the FAB.
• Complete detailed Field Service Reports and submits them to management in a timely manner.
• Document issues that cannot immediately be resolved at the customer site by using the appropriate format.
• Develop product upgrades and create upgrade procedures for the customer in the field.
• Build prototypes.
• Additional duties as assigned.

Qualifications

• 5 + years field service/customer support experience of sophisticated, complex precision equipment.
• Bachelor’s degree in chemical engineering, electrical/electronic mechanical engineering.
• Must possess basic troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems.
• Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
• Outstanding and extremely professional customer service skills.
• Ability to work with hand tools.
• Knowledge in any of the following areas is a PLUS: Experience working in a FAB facility, closed-loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safely requirements, or practices.
• Military experience is also a plus.
• International and domestic travel required.

Submit your resume

Location: Totowa, New Jersey Office Location

Reports to: Senior Director of Quality and Service

Core responsibilities

• Responsible for qualification reviews of all ECI TEchnology’s products assuring successful process qualification of customer orders
• Continuously improve and update the qualification process review checklist to be robust and comprehensive
• Review and validate all chemical packages and qualification data
• Should data not pass qualification requirements escalate information decision to manager; create deviation report for approval
• Follow qualification plans and pre and post procedures
• Review, complete and verify documentation for chemical specifications; communicate revisions and changes
• Review installation packages and all documentation related to upgrade projects from a process perspective
• Conduct configuration of systems based on specific chemistry requirements
• Ensure issues are solved and documentation is corrected

Qualifications

• BS in Mathematics or Science required
• 1 – 3 years of related quality or data analysis experience preferred
• Must be technically savvy and proficient with ERP systems; Microsoft Dynamics is a plus
• Excellent interpersonal skills to ensure effective collaboration with other team members is essential
• Ability to multi-task different projects/reports, work independently and focus on details

Submit your resume

Location: Totowa, NJ

Reports to: West Coast FSE Manager

Core responsibilities

• Perform installations, preventative maintenance, and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations.
• Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
• Develop action plans for problem resolution and present them to internal and external customers.
• Develop improvements for processes, hardware, and software for continuous improvement of the company’s equipment/business operation.
• Complete detailed Field Service Reports and submits them to management in a timely manner.
• Document issues that cannot immediately be resolved at a customer site by using the appropriate format.
• Develop product upgrades and create upgrade procedures for the customer in the field.
• Build prototypes.
• Additional duties as assigned.

Qualifications

• 5 + years of field service/customer support experience of sophisticated, complex precision equipment.
• Bachelor’s degree in chemical engineering, electrical/electronic mechanical engineering.
• Must possess basic troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems.
• Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
• Outstanding and extremely professional customer service skills.
• Ability to work with hand tools.
• Knowledge in any of the following areas is a PLUS: Experience working in a FAB facility, closed-loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safely requirements or practices.
• Military experience is also a plus.
• International and domestic travel required.

Submit your resume

Location: Chandler, Arizona

Reports to: Senior Research Chemist

Core responsibilities

• Develop new chemical methods for analysis and equipment for implementation purposes
• Develop analytical methods for process solutions used in metal deposition and other areas of semiconductor manufacturing
• Interface with the engineering group to design commercial analyzers
• Plan and conduct experiments then write technical report findings
• Participate in documenting, testing, and supporting equipment
• Prepare scientific publications and present work at conferences

Qualifications

• M.Sc. in Chemistry or Chemical Engineering
• Knowledge and experience in chemistry are required: plus analytical chemistry skills preferred
• 1-2 + years of precision and successful experience are essential
• Must possess independent problem-solving skills and the ability to perform experimental work
• Project management and strong organizational skills are helpful
• We seek candidates with excellent communication skills, ability to multitask projects and collaborate effectively with other team members

Location: Totowa, New Jersey Office Location