Reports to: Integration Manager (Service Department)

Core responsibilities

• Work closely with service team Integration Manager to complete customers’ upgrade requirements.
  • Work with R&D and Engineering on project feasibility, changes, and improvements for processes, hardware, and software for ECI’s equipment/business operations.
  • Review the design and work closely with design engineers, work with production to get the upgrades built, test, and implement upgrade kits.
  • Create upgrade procedures and other documentation for customers in the field.
• Coordinate multiple projects/ customers in a timely manner in a high-volume environment.
• Develop action plans for problem resolution and be able to present to internal and external customers.
• Assist in building and testing prototypes.
• Review schematics and wiring diagrams and troubleshoot systems.
• Review flow diagrams and troubleshoot systems.

Qualifications

• Bachelor degree from an accredited college in electrical, mechanical, or automation engineering technology or Associates degree with 10 + years of electromechanical equipment experience.
• 5 + years Field Service / Technical support background required.
• Experience with onsite installations, preventative maintenance, and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment.
• Closed-loop communication control, electro-mechanical controls, and microprocessor-based controllers, software configuration, computer network architecture, basic principles of electrochemistry, lab safety requirements, and practices preferred.
• Ability to interpret electronic schematics and mechanical drawings.

Location: Totowa, New Jersey Office Location