Reports to: West Coast FSE Manager

Core responsibilities

• Perform installations, preventative maintenance, and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations.
• Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
• Develop action plans for problem resolution and present them to internal and external customers.
• Develop improvements for processes, hardware, and software for continuous improvement of the company’s equipment/business operation.
• Complete detailed Field Service Reports and submits them to management in a timely manner.
• Document issues that cannot immediately be resolved at a customer site by using the appropriate format.
• Develop product upgrades and create upgrade procedures for the customer in the field.
• Build prototypes.
• Additional duties as assigned.

Qualifications

• 5 + years of field service/customer support experience of sophisticated, complex precision equipment.
• Bachelor’s degree in chemical engineering, electrical/electronic mechanical engineering.
• Must possess basic troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems.
• Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
• Outstanding and extremely professional customer service skills.
• Ability to work with hand tools.
• Knowledge in any of the following areas is a PLUS: Experience working in a FAB facility, closed-loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safely requirements or practices.
• Military experience is also a plus.
• International and domestic travel required.

Submit your resume

Location: Chandler, Arizona